Client Testimonials
Each year over 2,000 meetings and events attracting over 150,000 people are held at the Centre and 99% of customers providing feedback said they will return to Resource for London. We have a large number of returning customers, and we can proudly say that the 98% excellent and good rating we received for customer service in 2019 is a big factor in achieving this high customer retention. The overall experience at our venue had a 97% excellent or good rating and we are working hard to maintain this high level of service, re-assuring you that your event is in good hands. Here are just a few of the comments our clients have provided.
“Very attentive and helpful staff, very pro-active. Room set-up done and very quickly on arrival everything worked perfectly
-SAPERE”
“Nothing was too much trouble. All staff welcoming and approachable. Overall experience was excellent.
-Whittington Health”
“RfL staff were really helpful and friendly - thanks so much! Professional and helpful staff helped ensure our event ran smoothly. Room set up was as requested and the room itself was lovely, spacious and bright and provided a great atmosphere for our event
-Rights of Women”
“Staff are always on hand to help.”
“Reception and Ciprian fab, thank you.”
“I just wanted to say a massive thank you again to you and all your team for helping to ensure that the conference was a huge success. As an event planner, your team really made my job on the day incredibly easy, and we’ve had fantastic feedback from the event too.”
“Best service, proactive, friendly, professional, helpful, adopting, extremely reactive and efficient, very professional.”
“Very polished and efficient, very attentive, easy to use. Thank you for an easy experience.”
“I could not suggest any improvement . This is a very busy centre with many events taking place every day and yet I am always made to feel that our event matters and the personal touch is welcoming. Thank you, I have complete confidence in Resource for London staff. Nothing is too much to ask. This support takes away a great deal of the stress involved in organising an AGM.”
“We have all our 2018 meetings and also 2019 meetings booked at RfL and have no intention of booking elsewhere in the future.”
“Can I please say a HUGE ‘Thank You’ for all your assistance with the recent Housing conference at Resource for London. I would also like to give a special thank you to Tomas, Ciprian and Michellin for all their help on the day. Nothing was too much trouble at all. I am extremely impressed how well organised you are as a venue and how you definitely put your customer first.”
“I wish all the venues I use were as good as this one.”
“We would like to say a huge thank you to all your staff who helped during our Fundraising Fair conference these past two days. In particular we would like to thank Tomas who was exceptionally helpful with the set up in the Conference Hall. We appreciated his support and hard work in ensuring everything ran smoothly with the live streaming aspect of our event. ”
“I just wanted to email to say a huge thank you to all the team for another successful Social Media Exchange at Resource for London.
It was a great event that ran really smoothly. That was down to every member of the team who worked hard to help ensure that everything went well with the day. ”
“Thank you for providing a fantastic service. The staff and facilities are top.”
“This was a wonderful experience, a wonderful day.”
“We have used Resource for London a number of times, it is an excellent London Venue.
Staff a rare asset to company - friendly & efficient, very professional.”
“Brian and Toby from AV support were always prompt and helpful.”
